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Thank you for shopping at Artworx Geelong. We are Victoria’s leading art supply store and are committed to excellence in retailing.
Artworx Geelong reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. While we do our utmost to ensure that our website is always available, due to the nature of the internet, this is not always possible. Access to the website may be suspended or restricted to allow for repairs,
maintenance or the upload of new products or services. You understand that you, and not Artworx Geelong, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
All product prices are in Australian Dollars ($) and include GST. Although we work hard to ensure that our website prices are kept up to date, prices are subject to change without notification. If the price has changed for any goods you have ordered, we will contact you for
confirmation before the order begins being processed.
We pride ourselves in providing you with the best quality art supplies at low prices everyday.
We guarantee to match any current, identical stocked items found in any Australian competitors online or physical store. Present the competitors current advertisement in store or provide a link to the website offering the identical product at the lower price. Products must be identical size, brand, and type. Competitor products must be in stock and available for immediate purchase or delivery. It must be an Australian based retail store or website selling direct to the public and shipped from within Australia. When matching online stores, we also take into account the added cost of delivery. Price matching cannot be used with any other offer, promotion or discount including loyalty and VIP cards. Excludes clearance warehouses, auction websites including but not limited to Ebay and Amazon, and daily deals websites. Artworx reserves the right to limit the price match offer to one item
per customer. We do not price match on postage charges. Receipts do not count as a competitors current advertised price.
Artworx tries to ensure that all products are available for delivery, however out of stock items may need to be ordered and may take some time reaching us from our warehouse facility.
In most cases, Artworx will notify you that there has been a delay and in some cases if we have not been able to acquire the stock, Artworx Geelong reserves the right to cancel any order that you have placed. Where permitted by law, Artworx reserves the right to limit the sale of products to reasonable or normal household quantities. Products are available while stocks last, however unforeseen problems may result in stock being unavailable.
VARIATION OF PRODUCTS & PRICE
Artworx Geelong reserves the right to change the prices on this website at any time, and prices are subject to change until you have paid for the product in full. Although we have made every possible effort to ensure that the product colours and finishes display correctly, unfortunately due to the nature of the internet there may be slight colour variations in products depending on your monitor.
All orders are delivered using Australia Post Parcel Plus and delivery times will vary depending on the destination. Orders under 5kg have a flat rate of $9.65. We ship Australia wide*. If your order exceeds 5kg, we will contact you directly either by phone or email to negotiate a postage fee. Tracking numbers are available by request. If you would like express delivery, please call or email us to arrange a quote. We do not charge any handling fees on your orders. We cannot guarantee the exact timing for delivery of your goods. We do all we can to send out the goods as soon as possible. Please notify us within 7 days of delivery if any items in your order are damaged. Damaged goods must be returned at your expense, accompanied by a valid reciept, before any repairs, replacement or credit note can be initiated. *Please contact us directly for an international shipping quote.
CHANGE OF MIND
Please chose carefully. While in some cases, we are happy to exchange goods in the same condition that they were sold in, Artworx Geelong reserves the right not to offer an exchange for change of mind purchases. A change of mind exchange must be completed within 7 days of purchase and you must provide a valid receipt.
Please choose items carefully, we are not required by law to provide refunds, however we do offer a repair, exchange or credit note if the items you have bought are faulty, significantly different to those shown or described to you or do not do what they are designed to do. Please provide a valid receipt as proof of purchase and present it within 7 days of purchase for repair, exchange or credit of goods. Any products bought online to be replaced or repaired, must be first returned at your expense, accompanied a valid reciept, before any replacement or credit note can be initiated. Our returns policy applies to all purchases made from Artworx Geelong, whether in store or online and is consistent with all relevant State and Federal legislation. For further information about your rights, please refer to the consumers affairs website. www.consumer.vic.gov.au.
A valid receipt is either an in store register receipt or the order confirmation email for online purchases. Artworx Geelong is in no way responsible for locating a receipt for you.
Some promotions online may not apply in store. Some promotions in store may not apply online. Where permitted by law, Artworx reserves the right to limit the sale of products to reasonable or normal household quantities.
Strictly no discounts on any art classes. Artworx Geelong reserves the right to change dates, times and to cancel any art classes without notice.
If, for any reason we cancel a class, any money paid towards the class will be given as a credit note that can be used on any art supplies or transferred to another class.
If, for any reason you cannot make it to the class, please let us know as soon as possible.
Although we try to accommodate cancellations, if we cannot fill your place, Artworx Geelong reserves the right to forfeit your payment at our discretion.